Hand Knotted Oushak Rug | New Zealand Wool | Traditional Medallion Area Carpet

Frequently Asked Questions

Custom and personalized orders

*Custom and Personalized Orders*

1. *Do you accept custom orders?*
Yes, I gladly accept custom orders! Whether you have a specific design in mind or want to modify an existing rug design, I can work with you to create something unique that fits your needs.

2. *How do I place a custom order?*
To place a custom order, please send me a message through Etsy with details about what you're looking for, including size, color, pattern, and any other preferences. I’ll work with you to finalize the design and provide a quote.

3. *Can I personalize an existing rug design?*
Absolutely! If you see a design in my shop tha

Sizing details

1. *What sizes are available for your rugs?*
My rugs come in a variety of standard sizes, ranging from small accent pieces to large area rugs. Common sizes include:
- Small: [e.g., 2' x 3']
- Medium: [e.g., 4' x 6']
- Large: [e.g., 6' x 9']
- Extra Large: [e.g., 8' x 10']

If you need a specific size, custom sizing is also available. Please contact me to discuss your requirements.

2. *Can I request a custom size for a rug?*
Yes, I offer custom sizing for most of my rug designs. Whether you need a rug to fit a specific space or want a non-standard dimension, I can create a rug to your exact specifications.

3. *How do I measure my space for a rug?*
To measure your space, consider the area you want the rug to co

Care instructions

1. *How should I clean my rug?*
To maintain your rug's beauty, regular vacuuming is essential. Use a vacuum without a beater bar to avoid damaging the fibers. For spot cleaning, gently blot the affected area with a clean, damp cloth and mild detergent. Avoid rubbing, as this can spread the stain.

2. *Can I machine wash my rug?*
Most of my rugs are not machine washable due to their handmade nature and delicate fibers. I recommend professional cleaning for deep or thorough cleaning. Always refer to specific care instructions provided with your rug.

3. *How do I prevent my rug from slipping?*
To prevent slipping, use a non-slip rug pad underneath your rug. This will also help to extend the life of the rug by reducing friction

Gift wrapping and packaging

1. *Do you offer gift wrapping services?*
Yes, I offer gift wrapping services for an additional fee. If you're purchasing a rug as a gift, I can beautifully wrap it in high-quality paper and include a personalized note. Please select the gift wrapping option at checkout or contact me to arrange it.

2. *What does the gift wrapping look like?*
My gift wrapping includes [describe the materials, e.g., "elegant, eco-friendly paper with a satin ribbon and a handmade gift tag"]. I take care to ensure your gift looks special and thoughtful.

3. *Can I include a personalized message with my gift?*
Absolutely! You can include a personalized message with your gift. Just let me know what you’d like to say, and I’ll add it to a handmade

Wholesale availability

1. *Do you offer wholesale pricing?*
Yes, I offer wholesale pricing for bulk orders. If you’re interested in purchasing rugs in larger quantities for resale or a special project, please contact me directly to discuss pricing and terms.

2. *What is the minimum order quantity for wholesale?*
The minimum order quantity for wholesale pricing varies depending on the design and size of the rugs. Typically, a minimum of [insert quantity, e.g., 10 rugs] is required for wholesale orders. However, this can be adjusted based on specific needs.

3. *Can I customize designs for wholesale orders?*
Absolutely! I offer customization options for wholesale orders, including specific designs, colors, sizes, and materials. Please reach out to d